Accessibility Plan


PURspray is committed to developing customer service policies and practices that meet the requirement of the Accessibility Standards for Customer Service component of the Accessibility for Ontarians with Disabilities Act (AODA), and which respects and promotes the dignity and independence of people with disabilities. Our Accessible Customer Service Policy is available for review:


Accessible Customer Service Policy (link to policy)


All visitors with disabilities to any Howard Marten location are welcome to provide feedback on their interactions with our company representative(s) and accordingly, on their experience with our Accessible Customer Service Policy and practices. Comments and suggestions are encouraged by means of completing an Accessibility Feedback form, for which a link is provided below:


Accessibility Feedback Form


Feedback may also be provided by:


Phone: 1-800-628-5823
Writing: 902 Dillingham Road, Pickering, ON L1W 1Z6


All feedback will be directed to the Human Resources Manager. Customers can expect to hear back within three (3) business days. Responses by Howard Marten to feedback received will be delivered in a format that is accessible and responsive to the needs of the individual. Howard Marten is committed to respecting the privacy of all who offer feedback.